黄色轻件下载安装大全-红利来

中青在线05月25日电:黄色轻件下载安装大全_黄色应用视频それがどれほど深い愛なのか、健人には分からない。母が父を愛してきたことは分かっているが、それを上回ってしまったのだろう。母は決して、父のことを忘れてしまうような弱い人ではない。忘れることが目的で再婚したのなら、健人は母のことを嫌いになっていただろう。けれど、今、はっきり言葉で証明してくれた。だから、味方で居ようと思った。g93hcqa5-dkisn813wt1-lkak22mgtu

新华社北京5月23日电商务部新闻发言人23日就日本正式出台半导体制造设备出口管制措施回应说，这是对出口管制措施的滥用，是对自由贸易和国际经贸规则的严重背离，中方对此坚决反对。

商务部新闻发言人说，在日方措施公开征求意见期间，中国产业界纷纷向日本政府提交评论意见，多家行业协会公开发表声明反对日方举措，一些日本行业团体和企业也以各种方式表达了对未来不确定性的担忧。但令人遗憾的是，日方公布的措施未回应业界合理诉求，将严重损害中日两国企业利益，严重损害中日经贸合作关系，破坏全球半导体产业格局，冲击产业链供应链安全和稳定。

这位新闻发言人表示，日方应从维护国际经贸规则及中日经贸合作出发，立即纠正错误做法，避免有关举措阻碍两国半导体行业正常合作和发展，切实维护全球半导体产业链供应链稳定。中方将保留采取措施的权利，坚决维护自身合法权益。

　　“当年，老夫跟大多数人一样，是看不起冠军侯你的，尤其是依法治国，推行法治，与我儒家学说，背道而驰！”郑玄回忆着五年前的事情，笑着摇头道：“不过这五年来，老夫却突然发现，儒家丢掉的东西似乎又回来了！”<(<)p(p)>(>)程(cheng)硕(shuo)作(zuo)（(（)新(xin)华(hua)社(she)发(fa)）(）)<(<)/(/)p(p)>(>)<(<)p(p)>(>)在(zai)某(mou)电(dian)商(shang)a(a)p(p)p(p)，(，)智(zhi)能(neng)客(ke)服(fu)转(zhuan)人(ren)工(gong)客(ke)服(fu)排(pai)队(dui)等(deng)候(hou)截(jie)图(tu)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)在(zai)某(mou)电(dian)商(shang)a(a)p(p)p(p)，(，)智(zhi)能(neng)客(ke)服(fu)提(ti)供(gong)的(de)常(chang)规(gui)性(xing)咨(zi)询(xun)问(wen)题(ti)选(xuan)项(xiang)截(jie)图(tu)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)在(zai)深(shen)圳(zhen)地(di)铁(tie)黄(huang)木(mu)岗(gang)枢(shu)纽(niu)，(，)工(gong)作(zuo)人(ren)员(yuan)在(zai)智(zhi)能(neng)客(ke)服(fu)中(zhong)心(xin)工(gong)作(zuo)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)在(zai)北(bei)京(jing)亦(yi)创(chuang)国(guo)际(ji)会(hui)展(zhan)中(zhong)心(xin)举(ju)行(xing)的(de)2(2)0(0)2(2)2(2)世(shi)界(jie)机(ji)器(qi)人(ren)博(bo)览(lan)会(hui)上(shang)，(，)小(xiao)观(guan)众(zhong)在(zai)与(yu)智(zhi)能(neng)服(fu)务(wu)机(ji)器(qi)人(ren)握(wo)手(shou)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)在(zai)网(wang)购(gou)退(tui)换(huan)货(huo)、(、)手(shou)机(ji)换(huan)套(tao)餐(can)、(、)机(ji)票(piao)退(tui)改(gai)签(qian)、(、)银(yin)行(xing)办(ban)业(ye)务(wu)等(deng)众(zhong)多(duo)消(xiao)费(fei)场(chang)景(jing)中(zhong)，(，)智(zhi)能(neng)客(ke)服(fu)的(de)身(shen)影(ying)随(sui)处(chu)可(ke)见(jian)。(。)在(zai)线(xian)秒(miao)回(hui)为(wei)消(xiao)费(fei)者(zhe)带(dai)来(lai)一(yi)定(ding)便(bian)利(li)的(de)同(tong)时(shi)，(，)答(da)非(fei)所(suo)问(wen)或(huo)循(xun)环(huan)重(zhong)复(fu)、(、)转(zhuan)人(ren)工(gong)客(ke)服(fu)难(nan)等(deng)智(zhi)能(neng)客(ke)服(fu)“(“)不(bu)智(zhi)能(neng)”(”)的(de)情(qing)形(xing)，(，)颇(po)受(shou)消(xiao)费(fei)者(zhe)诟(gou)病(bing)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)在(zai)服(fu)务(wu)行(xing)业(ye)朝(chao)着(zhe)精(jing)细(xi)化(hua)、(、)多(duo)元(yuan)化(hua)方(fang)向(xiang)发(fa)展(zhan)的(de)今(jin)天(tian)，(，)人(ren)们(men)对(dui)智(zhi)能(neng)客(ke)服(fu)抱(bao)有(you)更(geng)高(gao)的(de)期(qi)待(dai)。(。)面(mian)对(dui)眼(yan)下(xia)智(zhi)能(neng)客(ke)服(fu)出(chu)现(xian)的(de)种(zhong)种(zhong)问(wen)题(ti)，(，)各(ge)方(fang)主(zhu)体(ti)要(yao)形(xing)成(cheng)合(he)力(li)，(，)从(cong)用(yong)户(hu)需(xu)求(qiu)出(chu)发(fa)，(，)加(jia)快(kuai)完(wan)善(shan)智(zhi)能(neng)客(ke)服(fu)系(xi)统(tong)和(he)相(xiang)关(guan)技(ji)术(shu)，(，)加(jia)强(qiang)监(jian)管(guan)引(yin)导(dao)，(，)提(ti)供(gong)更(geng)具(ju)个(ge)性(xing)化(hua)、(、)人(ren)性(xing)化(hua)的(de)客(ke)服(fu)服(fu)务(wu)，(，)让(rang)智(zhi)能(neng)客(ke)服(fu)更(geng)智(zhi)能(neng)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)智(zhi)能(neng)客(ke)服(fu)不(bu)智(zhi)能(neng)，(，)人(ren)工(gong)客(ke)服(fu)难(nan)接(jie)通(tong)<(<)/(/)p(p)>(>)<(<)p(p)>(>)北(bei)京(jing)市(shi)朝(chao)阳(yang)区(qu)市(shi)民(min)王(wang)女(nv)士(shi)最(zui)近(jin)碰(peng)到(dao)一(yi)件(jian)烦(fan)心(xin)事(shi)，(，)和(he)机(ji)器(qi)人(ren)置(zhi)上(shang)气(qi)了(le)。(。)“(“)我(wo)问(wen)的(de)问(wen)题(ti)智(zhi)能(neng)客(ke)服(fu)根(gen)本(ben)听(ting)不(bu)懂(dong)，(，)简(jian)直(zhi)是(shi)‘(‘)对(dui)牛(niu)弹(dan)琴(qin)’(’)！(！)”(”)王(wang)女(nv)士(shi)说(shuo)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)原(yuan)来(lai)，(，)王(wang)女(nv)士(shi)在(zai)某(mou)电(dian)商(shang)平(ping)台(tai)购(gou)物(wu)，(，)a(a)p(p)p(p)显(xian)示(shi)所(suo)购(gou)商(shang)品(pin)几(ji)天(tian)前(qian)已(yi)开(kai)始(shi)派(pai)送(song)，(，)但(dan)她(ta)始(shi)终(zhong)未(wei)收(shou)到(dao)货(huo)。(。)她(ta)无(wu)论(lun)是(shi)电(dian)话(hua)联(lian)系(xi)还(hai)是(shi)线(xian)上(shang)沟(gou)通(tong)，(，)面(mian)对(dui)的(de)都(dou)是(shi)智(zhi)能(neng)客(ke)服(fu)。(。)王(wang)女(nv)士(shi)说(shuo)，(，)无(wu)论(lun)用(yong)什(shen)么(me)措(cuo)辞(ci)表(biao)述(shu)问(wen)题(ti)，(，)收(shou)到(dao)的(de)回(hui)复(fu)永(yong)远(yuan)是(shi)快(kuai)件(jian)正(zheng)在(zai)派(pai)送(song)中(zhong)，(，)“(“)想(xiang)找(zhao)个(ge)人(ren)工(gong)客(ke)服(fu)投(tou)诉(su)都(dou)费(fei)劲(jin)儿(er)！(！)”(”)<(<)/(/)p(p)>(>)<(<)p(p)>(>)家(jia)住(zhu)江(jiang)苏(su)省(sheng)常(chang)州(zhou)市(shi)的(de)姚(yao)先(xian)生(sheng)也(ye)有(you)类(lei)似(si)经(jing)历(li)。(。)姚(yao)先(xian)生(sheng)介(jie)绍(shao)，(，)他(ta)曾(zeng)遇(yu)上(shang)一(yi)次(ci)航(hang)班(ban)延(yan)误(wu)，(，)于(yu)是(shi)便(bian)在(zai)该(gai)航(hang)空(kong)公(gong)司(si)a(a)p(p)p(p)上(shang)操(cao)作(zuo)退(tui)票(piao)。(。)但(dan)他(ta)联(lian)系(xi)客(ke)服(fu)，(，)却(que)只(zhi)能(neng)联(lian)系(xi)上(shang)智(zhi)能(neng)客(ke)服(fu)，(，)致(zhi)使(shi)退(tui)票(piao)过(guo)程(cheng)比(bi)较(jiao)艰(jian)难(nan)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)近(jin)年(nian)来(lai)，(，)随(sui)着(zhe)人(ren)工(gong)智(zhi)能(neng)技(ji)术(shu)的(de)发(fa)展(zhan)，(，)智(zhi)能(neng)客(ke)服(fu)在(zai)众(zhong)多(duo)行(xing)业(ye)广(guang)泛(fan)应(ying)用(yong)。(。)何(he)为(wei)智(zhi)能(neng)客(ke)服(fu)？(？)业(ye)内(nei)人(ren)士(shi)指(zhi)出(chu)，(，)智(zhi)能(neng)客(ke)服(fu)是(shi)一(yi)种(zhong)能(neng)够(gou)使(shi)用(yong)文(wen)字(zi)、(、)图(tu)片(pian)、(、)视(shi)频(pin)等(deng)与(yu)用(yong)户(hu)交(jiao)流(liu)的(de)人(ren)工(gong)智(zhi)能(neng)信(xin)息(xi)系(xi)统(tong)。(。)它(ta)的(de)底(di)层(ceng)运(yun)行(xing)逻(luo)辑(ji)是(shi)文(wen)本(ben)交(jiao)互(hu)系(xi)统(tong)，(，)简(jian)单(dan)来(lai)讲(jiang)，(，)就(jiu)是(shi)把(ba)人(ren)们(men)常(chang)见(jian)的(de)问(wen)题(ti)加(jia)以(yi)汇(hui)编(bian)，(，)提(ti)前(qian)备(bei)好(hao)“(“)标(biao)准(zhun)答(da)案(an)”(”)，(，)再(zai)通(tong)过(guo)捕(bu)捉(zhuo)用(yong)户(hu)提(ti)问(wen)的(de)关(guan)键(jian)词(ci)进(jin)行(xing)派(pai)发(fa)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)现(xian)实(shi)中(zhong)，(，)智(zhi)能(neng)客(ke)服(fu)的(de)出(chu)现(xian)的(de)确(que)提(ti)供(gong)了(le)诸(zhu)多(duo)便(bian)利(li)，(，)但(dan)当(dang)智(zhi)能(neng)客(ke)服(fu)的(de)标(biao)准(zhun)化(hua)应(ying)答(da)无(wu)法(fa)解(jie)决(jue)遇(yu)到(dao)的(de)具(ju)体(ti)问(wen)题(ti)时(shi)，(，)更(geng)多(duo)用(yong)户(hu)便(bian)转(zhuan)向(xiang)人(ren)工(gong)客(ke)服(fu)。(。)然(ran)而(er)，(，)人(ren)工(gong)客(ke)服(fu)的(de)接(jie)通(tong)率(lv)较(jiao)低(di)。(。)有(you)网(wang)友(you)反(fan)映(ying)，(，)即(ji)便(bian)通(tong)过(guo)排(pai)队(dui)接(jie)入(ru)人(ren)工(gong)客(ke)服(fu)，(，)有(you)时(shi)为(wei)了(le)提(ti)交(jiao)信(xin)息(xi)退(tui)出(chu)聊(liao)天(tian)窗(chuang)口(kou)后(hou)，(，)又(you)需(xu)重(zhong)新(xin)排(pai)队(dui)进(jin)入(ru)，(，)而(er)此(ci)时(shi)，(，)人(ren)工(gong)客(ke)服(fu)已(yi)换(huan)人(ren)，(，)之(zhi)前(qian)提(ti)出(chu)的(de)问(wen)题(ti)也(ye)需(xu)要(yao)重(zhong)复(fu)表(biao)述(shu)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)日(ri)前(qian)，(，)上(shang)海(hai)市(shi)消(xiao)费(fei)者(zhe)权(quan)益(yi)保(bao)护(hu)委(wei)员(yuan)会(hui)透(tou)露(lu)，(，)2(2)0(0)2(2)2(2)年(nian)全(quan)市(shi)共(gong)受(shou)理(li)消(xiao)费(fei)者(zhe)投(tou)诉(su)3(3)2(2)万(wan)余(yu)件(jian)。(。)其(qi)中(zhong)，(，)智(zhi)能(neng)客(ke)服(fu)“(“)不(bu)智(zhi)能(neng)”(”)成(cheng)为(wei)消(xiao)费(fei)者(zhe)权(quan)益(yi)保(bao)护(hu)领(ling)域(yu)的(de)热(re)点(dian)问(wen)题(ti)之(zhi)一(yi)。(。)此(ci)前(qian)中(zhong)国(guo)消(xiao)费(fei)者(zhe)协(xie)会(hui)对(dui)全(quan)国(guo)消(xiao)协(xie)组(zu)织(zhi)受(shou)理(li)投(tou)诉(su)情(qing)况(kuang)进(jin)行(xing)了(le)分(fen)析(xi)，(，)同(tong)样(yang)显(xian)示(shi)智(zhi)能(neng)客(ke)服(fu)“(“)不(bu)智(zhi)能(neng)”(”)是(shi)近(jin)年(nian)我(wo)国(guo)消(xiao)费(fei)者(zhe)投(tou)诉(su)热(re)点(dian)之(zhi)一(yi)，(，)主(zhu)要(yao)问(wen)题(ti)除(chu)了(le)答(da)非(fei)所(suo)问(wen)或(huo)循(xun)环(huan)重(zhong)复(fu)、(、)转(zhuan)人(ren)工(gong)客(ke)服(fu)接(jie)通(tong)困(kun)难(nan)等(deng)，(，)对(dui)老(lao)年(nian)消(xiao)费(fei)者(zhe)不(bu)够(gou)友(you)好(hao)也(ye)在(zai)列(lie)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)天(tian)津(jin)市(shi)的(de)刘(liu)大(da)妈(ma)年(nian)近(jin)六(liu)旬(xun)，(，)一(yi)天(tian)发(fa)现(xian)自(zi)家(jia)w(w)i(i)f(f)i(i)断(duan)了(le)，(，)遂(sui)拨(bo)通(tong)了(le)宽(kuan)带(dai)运(yun)营(ying)商(shang)的(de)客(ke)服(fu)电(dian)话(hua)。(。)“(“)俺(an)家(jia)歪(wai)发(fa)（(（)w(w)i(i)f(f)i(i)）(）)不(bu)嫩(nen)（(（)能(neng)）(）)使(shi)了(le)。(。)”(”)老(lao)家(jia)是(shi)山(shan)西(xi)的(de)刘(liu)大(da)妈(ma)普(pu)通(tong)话(hua)不(bu)太(tai)标(biao)准(zhun)，(，)电(dian)话(hua)那(na)头(tou)的(de)机(ji)器(qi)人(ren)显(xian)然(ran)没(mei)听(ting)明(ming)白(bai)，(，)重(zhong)复(fu)了(le)刚(gang)才(cai)的(de)问(wen)题(ti)选(xuan)项(xiang)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)“(“)俺(an)要(yao)找(zhao)人(ren)讲(jiang)话(hua)！(！)”(”)刘(liu)大(da)妈(ma)说(shuo)完(wan)，(，)智(zhi)能(neng)客(ke)服(fu)依(yi)然(ran)用(yong)甜(tian)美(mei)的(de)声(sheng)音(yin)重(zhong)复(fu)着(zhe)刚(gang)才(cai)的(de)问(wen)题(ti)选(xuan)项(xiang)。(。)刘(liu)大(da)妈(ma)无(wu)奈(nai)地(di)挂(gua)掉(diao)电(dian)话(hua)，(，)找(zhao)女(nv)儿(er)孙(sun)女(nv)士(shi)帮(bang)忙(mang)报(bao)修(xiu)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)孙(sun)女(nv)士(shi)回(hui)家(jia)后(hou)，(，)按(an)照(zhao)智(zhi)能(neng)客(ke)服(fu)的(de)层(ceng)级(ji)问(wen)题(ti)，(，)最(zui)终(zhong)顺(shun)利(li)报(bao)修(xiu)。(。)“(“)智(zhi)能(neng)客(ke)服(fu)的(de)优(you)点(dian)很(hen)多(duo)，(，)但(dan)有(you)时(shi)对(dui)老(lao)年(nian)人(ren)不(bu)够(gou)友(you)好(hao)。(。)不(bu)少(shao)老(lao)人(ren)讲(jiang)方(fang)言(yan)，(，)有(you)口(kou)音(yin)，(，)如(ru)果(guo)客(ke)服(fu)无(wu)法(fa)识(shi)别(bie)，(，)很(hen)容(rong)易(yi)答(da)非(fei)所(suo)问(wen)。(。)”(”)孙(sun)女(nv)士(shi)说(shuo)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)“(“)有(you)限(xian)”(”)的(de)设(she)定(ding)难(nan)应(ying)“(“)无(wu)限(xian)”(”)的(de)问(wen)题(ti)<(<)/(/)p(p)>(>)<(<)p(p)>(>)智(zhi)能(neng)客(ke)服(fu)不(bu)智(zhi)能(neng)，(，)在(zai)于(yu)“(“)有(you)限(xian)”(”)的(de)技(ji)术(shu)设(she)定(ding)难(nan)以(yi)有(you)效(xiao)应(ying)对(dui)“(“)无(wu)限(xian)”(”)的(de)具(ju)体(ti)问(wen)题(ti)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)“(“)现(xian)有(you)的(de)智(zhi)能(neng)客(ke)服(fu)大(da)多(duo)是(shi)建(jian)立(li)在(zai)标(biao)准(zhun)数(shu)据(ju)库(ku)之(zhi)上(shang)的(de)标(biao)准(zhun)化(hua)回(hui)答(da)。(。)”(”)北(bei)京(jing)师(shi)范(fan)大(da)学(xue)新(xin)闻(wen)与(yu)传(chuan)播(bo)学(xue)院(yuan)教(jiao)授(shou)喻(yu)国(guo)明(ming)表(biao)示(shi)，(，)人(ren)的(de)语(yu)言(yan)是(shi)多(duo)变(bian)的(de)，(，)关(guan)键(jian)词(ci)无(wu)法(fa)准(zhun)确(que)概(gai)括(kuo)。(。)仅(jin)靠(kao)关(guan)键(jian)词(ci)识(shi)别(bie)，(，)机(ji)器(qi)是(shi)无(wu)法(fa)理(li)解(jie)语(yu)义(yi)的(de)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)喻(yu)国(guo)明(ming)还(hai)指(zhi)出(chu)，(，)人(ren)工(gong)智(zhi)能(neng)技(ji)术(shu)现(xian)阶(jie)段(duan)仍(reng)存(cun)在(zai)较(jiao)大(da)的(de)壁(bi)垒(lei)，(，)很(hen)少(shao)有(you)企(qi)业(ye)自(zi)主(zhu)开(kai)发(fa)，(，)大(da)多(duo)会(hui)选(xuan)择(ze)外(wai)包(bao)。(。)科(ke)技(ji)公(gong)司(si)很(hen)难(nan)针(zhen)对(dui)不(bu)同(tong)企(qi)业(ye)设(she)计(ji)不(bu)同(tong)系(xi)统(tong)，(，)并(bing)与(yu)企(qi)业(ye)进(jin)行(xing)有(you)效(xiao)沟(gou)通(tong)和(he)即(ji)时(shi)反(fan)馈(kui)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)专(zhuan)家(jia)表(biao)示(shi)，(，)智(zhi)能(neng)客(ke)服(fu)缺(que)乏(fa)共(gong)情(qing)能(neng)力(li)。(。)情(qing)感(gan)计(ji)算(suan)是(shi)智(zhi)能(neng)客(ke)服(fu)需(xu)攻(gong)破(po)的(de)一(yi)大(da)难(nan)点(dian)，(，)冰(bing)冷(leng)的(de)机(ji)器(qi)人(ren)很(hen)难(nan)识(shi)别(bie)消(xiao)费(fei)者(zhe)个(ge)性(xing)化(hua)的(de)提(ti)问(wen)方(fang)式(shi)和(he)语(yu)句(ju)结(jie)构(gou)，(，)更(geng)无(wu)法(fa)灵(ling)敏(min)捕(bu)捉(zhuo)用(yong)户(hu)的(de)情(qing)感(gan)变(bian)化(hua)，(，)这(zhe)些(xie)都(dou)会(hui)影(ying)响(xiang)用(yong)户(hu)体(ti)验(yan)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)虽(sui)然(ran)遭(zao)到(dao)用(yong)户(hu)吐(tu)槽(cao)，(，)但(dan)是(shi)智(zhi)能(neng)客(ke)服(fu)却(que)备(bei)受(shou)企(qi)业(ye)青(qing)睐(lai)。(。)据(ju)悉(xi)，(，)智(zhi)能(neng)客(ke)服(fu)可(ke)以(yi)做(zuo)到(dao)2(2)4(4)小(xiao)时(shi)在(zai)线(xian)，(，)极(ji)大(da)缩(suo)短(duan)了(le)响(xiang)应(ying)时(shi)间(jian)，(，)提(ti)升(sheng)营(ying)运(yun)效(xiao)率(lv)。(。)与(yu)此(ci)同(tong)时(shi)，(，)还(hai)能(neng)减(jian)省(sheng)人(ren)工(gong)成(cheng)本(ben)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)深(shen)圳(zhen)一(yi)家(jia)智(zhi)能(neng)客(ke)服(fu)供(gong)应(ying)商(shang)的(de)销(xiao)售(shou)人(ren)员(yuan)介(jie)绍(shao)，(，)用(yong)于(yu)网(wang)购(gou)平(ping)台(tai)的(de)文(wen)字(zi)智(zhi)能(neng)客(ke)服(fu)，(，)最(zui)基(ji)础(chu)的(de)训(xun)练(lian)模(mo)型(xing)费(fei)用(yong)8(8)0(0)0(0)0(0)元(yuan)左(zuo)右(you)，(，)里(li)面(mian)包(bao)含(han)5(5)万(wan)次(ci)调(tiao)用(yong)，(，)即(ji)可(ke)以(yi)进(jin)行(xing)5(5)万(wan)次(ci)回(hui)答(da)。(。)根(gen)据(ju)店(dian)铺(pu)访(fang)问(wen)咨(zi)询(xun)量(liang)不(bu)同(tong)，(，)使(shi)用(yong)时(shi)长(chang)也(ye)不(bu)同(tong)，(，)但(dan)一(yi)般(ban)情(qing)况(kuang)下(xia)能(neng)用(yong)3(3)个(ge)多(duo)月(yue)，(，)用(yong)完(wan)可(ke)以(yi)续(xu)购(gou)。(。)“(“)相(xiang)较(jiao)于(yu)人(ren)工(gong)客(ke)服(fu)5(5)0(0)0(0)0(0)元(yuan)至(zhi)8(8)0(0)0(0)0(0)元(yuan)左(zuo)右(you)的(de)月(yue)薪(xin)支(zhi)出(chu)，(，)这(zhe)种(zhong)低(di)阶(jie)基(ji)础(chu)版(ban)智(zhi)能(neng)客(ke)服(fu)成(cheng)本(ben)明(ming)显(xian)更(geng)低(di)。(。)”(”)<(<)/(/)p(p)>(>)<(<)p(p)>(>)市(shi)面(mian)上(shang)的(de)智(zhi)能(neng)客(ke)服(fu)系(xi)统(tong)并(bing)非(fei)都(dou)不(bu)靠(kao)谱(pu)，(，)定(ding)制(zhi)率(lv)较(jiao)高(gao)的(de)产(chan)品(pin)使(shi)用(yong)起(qi)来(lai)既(ji)便(bian)捷(jie)又(you)高(gao)效(xiao)。(。)据(ju)了(le)解(jie)，(，)有(you)的(de)企(qi)业(ye)是(shi)考(kao)虑(lv)压(ya)缩(suo)成(cheng)本(ben)，(，)使(shi)用(yong)定(ding)制(zhi)率(lv)较(jiao)低(di)的(de)产(chan)品(pin)，(，)甚(shen)至(zhi)价(jia)格(ge)低(di)廉(lian)的(de)通(tong)用(yong)型(xing)智(zhi)能(neng)客(ke)服(fu)，(，)有(you)的(de)企(qi)业(ye)则(ze)是(shi)智(zhi)能(neng)知(zhi)识(shi)库(ku)不(bu)够(gou)完(wan)善(shan)，(，)致(zhi)使(shi)智(zhi)能(neng)客(ke)服(fu)与(yu)用(yong)户(hu)多(duo)元(yuan)的(de)语(yu)言(yan)类(lei)型(xing)匹(pi)配(pei)度(du)低(di)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)除(chu)此(ci)之(zhi)外(wai)，(，)业(ye)内(nei)人(ren)士(shi)指(zhi)出(chu)，(，)当(dang)前(qian)智(zhi)能(neng)客(ke)服(fu)技(ji)术(shu)水(shui)平(ping)和(he)应(ying)用(yong)千(qian)差(cha)万(wan)别(bie)，(，)行(xing)业(ye)内(nei)缺(que)少(shao)针(zhen)对(dui)语(yu)义(yi)识(shi)别(bie)准(zhun)确(que)率(lv)、(、)转(zhuan)接(jie)人(ren)工(gong)客(ke)服(fu)流(liu)程(cheng)等(deng)技(ji)术(shu)和(he)服(fu)务(wu)内(nei)容(rong)的(de)统(tong)一(yi)标(biao)准(zhun)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)中(zhong)国(guo)消(xiao)费(fei)者(zhe)协(xie)会(hui)表(biao)示(shi)，(，)智(zhi)能(neng)客(ke)服(fu)是(shi)技(ji)术(shu)进(jin)步(bu)的(de)产(chan)物(wu)，(，)经(jing)营(ying)者(zhe)在(zai)利(li)用(yong)技(ji)术(shu)手(shou)段(duan)减(jian)少(shao)重(zhong)复(fu)性(xing)劳(lao)动(dong)、(、)提(ti)高(gao)服(fu)务(wu)普(pu)及(ji)度(du)的(de)同(tong)时(shi)，(，)也(ye)应(ying)当(dang)注(zhu)重(zhong)与(yu)消(xiao)费(fei)者(zhe)有(you)效(xiao)沟(gou)通(tong)，(，)切(qie)实(shi)解(jie)决(jue)消(xiao)费(fei)者(zhe)的(de)问(wen)题(ti)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)令(ling)人(ren)担(dan)忧(you)的(de)是(shi)，(，)近(jin)年(nian)来(lai)售(shou)前(qian)“(“)人(ren)工(gong)”(”)、(、)售(shou)后(hou)“(“)智(zhi)能(neng)”(”)的(de)情(qing)形(xing)也(ye)屡(lv)见(jian)不(bu)鲜(xian)，(，)智(zhi)能(neng)客(ke)服(fu)甚(shen)至(zhi)成(cheng)了(le)某(mou)些(xie)商(shang)家(jia)的(de)幌(huang)子(zi)，(，)阻(zu)隔(ge)了(le)消(xiao)费(fei)者(zhe)与(yu)自(zi)己(ji)之(zhi)间(jian)的(de)联(lian)系(xi)。(。)在(zai)中(zhong)国(guo)法(fa)学(xue)会(hui)消(xiao)费(fei)者(zhe)权(quan)益(yi)保(bao)护(hu)法(fa)研(yan)究(jiu)会(hui)副(fu)秘(mi)书(shu)长(chang)陈(chen)音(yin)江(jiang)看(kan)来(lai)，(，)智(zhi)能(neng)客(ke)服(fu)出(chu)现(xian)的(de)这(zhe)些(xie)问(wen)题(ti)，(，)侵(qin)犯(fan)了(le)消(xiao)费(fei)者(zhe)的(de)合(he)法(fa)权(quan)益(yi)。(。)他(ta)认(ren)为(wei)，(，)为(wei)消(xiao)费(fei)者(zhe)提(ti)供(gong)经(jing)营(ying)地(di)址(zhi)、(、)联(lian)系(xi)方(fang)式(shi)和(he)便(bian)捷(jie)有(you)效(xiao)的(de)投(tou)诉(su)渠(qu)道(dao)，(，)是(shi)电(dian)子(zi)商(shang)务(wu)经(jing)营(ying)者(zhe)的(de)法(fa)定(ding)责(ze)任(ren)和(he)义(yi)务(wu)，(，)相(xiang)关(guan)企(qi)业(ye)不(bu)能(neng)用(yong)一(yi)个(ge)很(hen)难(nan)畅(chang)通(tong)的(de)智(zhi)能(neng)客(ke)服(fu)来(lai)推(tui)卸(xie)自(zi)身(shen)的(de)法(fa)定(ding)责(ze)任(ren)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)智(zhi)能(neng)与(yu)人(ren)工(gong)须(xu)有(you)机(ji)结(jie)合(he)<(<)/(/)p(p)>(>)<(<)p(p)>(>)智(zhi)能(neng)客(ke)服(fu)在(zai)解(jie)决(jue)类(lei)型(xing)化(hua)、(、)重(zhong)复(fu)率(lv)较(jiao)高(gao)的(de)问(wen)题(ti)上(shang)比(bi)较(jiao)有(you)效(xiao)，(，)但(dan)如(ru)何(he)避(bi)免(mian)智(zhi)能(neng)客(ke)服(fu)答(da)非(fei)所(suo)问(wen)？(？)<(<)/(/)p(p)>(>)<(<)p(p)>(>)首(shou)先(xian)要(yao)改(gai)进(jin)技(ji)术(shu)。(。)“(“)智(zhi)能(neng)客(ke)服(fu)涉(she)及(ji)语(yu)音(yin)识(shi)别(bie)技(ji)术(shu)、(、)自(zi)然(ran)语(yu)言(yan)处(chu)理(li)技(ji)术(shu)等(deng)，(，)主(zhu)要(yao)包(bao)括(kuo)信(xin)息(xi)抽(chou)取(qu)、(、)文(wen)本(ben)生(sheng)成(cheng)、(、)知(zhi)识(shi)图(tu)谱(pu)、(、)情(qing)感(gan)分(fen)析(xi)。(。)”(”)东(dong)南(nan)大(da)学(xue)计(ji)算(suan)机(ji)学(xue)院(yuan)教(jiao)授(shou)周(zhou)德(de)宇(yu)认(ren)为(wei)，(，)智(zhi)能(neng)客(ke)服(fu)技(ji)术(shu)的(de)改(gai)进(jin)应(ying)从(cong)两(liang)个(ge)方(fang)面(mian)出(chu)发(fa)，(，)即(ji)确(que)保(bao)回(hui)复(fu)更(geng)加(jia)准(zhun)确(que)以(yi)及(ji)更(geng)加(jia)人(ren)性(xing)化(hua)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)北(bei)京(jing)邮(you)电(dian)大(da)学(xue)计(ji)算(suan)机(ji)学(xue)院(yuan)教(jiao)授(shou)王(wang)敬(jing)宇(yu)建(jian)议(yi)，(，)进(jin)一(yi)步(bu)提(ti)升(sheng)产(chan)学(xue)研(yan)协(xie)同(tong)效(xiao)能(neng)，(，)提(ti)高(gao)人(ren)工(gong)智(zhi)能(neng)产(chan)品(pin)性(xing)能(neng)，(，)降(jiang)低(di)相(xiang)关(guan)产(chan)品(pin)训(xun)练(lian)、(、)应(ying)用(yong)成(cheng)本(ben)，(，)比(bi)如(ru)引(yin)入(ru)最(zui)新(xin)的(de)语(yu)言(yan)大(da)模(mo)型(xing)技(ji)术(shu)等(deng)，(，)以(yi)提(ti)升(sheng)消(xiao)费(fei)者(zhe)体(ti)验(yan)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)智(zhi)能(neng)客(ke)服(fu)发(fa)挥(hui)了(le)分(fen)流(liu)作(zuo)用(yong)，(，)但(dan)“(“)一(yi)键(jian)转(zhuan)接(jie)”(”)或(huo)“(“)一(yi)触(chu)即(ji)达(da)”(”)的(de)人(ren)工(gong)客(ke)服(fu)仍(reng)十(shi)分(fen)必(bi)要(yao)。(。)“(“)让(rang)消(xiao)费(fei)者(zhe)满(man)意(yi)的(de)客(ke)服(fu)才(cai)是(shi)成(cheng)功(gong)的(de)客(ke)服(fu)。(。)”(”)中(zhong)国(guo)消(xiao)费(fei)者(zhe)协(xie)会(hui)原(yuan)消(xiao)费(fei)指(zhi)导(dao)委(wei)员(yuan)会(hui)主(zhu)任(ren)王(wang)前(qian)虎(hu)说(shuo)，(，)智(zhi)能(neng)客(ke)服(fu)对(dui)解(jie)决(jue)一(yi)些(xie)常(chang)规(gui)问(wen)题(ti)有(you)很(hen)大(da)作(zuo)用(yong)，(，)但(dan)企(qi)业(ye)也(ye)要(yao)根(gen)据(ju)自(zi)身(shen)情(qing)况(kuang)，(，)搭(da)配(pei)足(zu)量(liang)的(de)人(ren)工(gong)客(ke)服(fu)。(。)人(ren)工(gong)客(ke)服(fu)有(you)其(qi)不(bu)可(ke)替(ti)代(dai)性(xing)，(，)要(yao)做(zuo)到(dao)与(yu)智(zhi)能(neng)客(ke)服(fu)有(you)机(ji)结(jie)合(he)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)陈(chen)音(yin)江(jiang)认(ren)为(wei)，(，)对(dui)于(yu)一(yi)些(xie)常(chang)规(gui)性(xing)咨(zi)询(xun)问(wen)题(ti)，(，)可(ke)通(tong)过(guo)智(zhi)能(neng)客(ke)服(fu)回(hui)复(fu)，(，)而(er)对(dui)于(yu)那(na)些(xie)消(xiao)费(fei)者(zhe)投(tou)诉(su)等(deng)急(ji)需(xu)解(jie)决(jue)的(de)问(wen)题(ti)，(，)尤(you)其(qi)是(shi)涉(she)及(ji)人(ren)身(shen)、(、)财(cai)产(chan)安(an)全(quan)的(de)问(wen)题(ti)，(，)应(ying)优(you)先(xian)通(tong)过(guo)人(ren)工(gong)客(ke)服(fu)解(jie)决(jue)。(。)结(jie)合(he)自(zi)身(shen)业(ye)务(wu)范(fan)围(wei)和(he)特(te)点(dian)，(，)企(qi)业(ye)应(ying)梳(shu)理(li)出(chu)部(bu)分(fen)共(gong)性(xing)问(wen)题(ti)，(，)提(ti)供(gong)智(zhi)能(neng)应(ying)答(da)服(fu)务(wu)，(，)同(tong)时(shi)，(，)让(rang)消(xiao)费(fei)者(zhe)根(gen)据(ju)实(shi)际(ji)情(qing)况(kuang)，(，)自(zi)主(zhu)选(xuan)择(ze)客(ke)服(fu)方(fang)式(shi)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)在(zai)制(zhi)定(ding)智(zhi)能(neng)客(ke)服(fu)技(ji)术(shu)与(yu)服(fu)务(wu)标(biao)准(zhun)方(fang)面(mian)，(，)北(bei)京(jing)航(hang)空(kong)航(hang)天(tian)大(da)学(xue)法(fa)学(xue)院(yuan)副(fu)教(jiao)授(shou)赵(zhao)精(jing)武(wu)建(jian)议(yi)，(，)要(yao)立(li)足(zu)于(yu)《(《)互(hu)联(lian)网(wang)信(xin)息(xi)服(fu)务(wu)深(shen)度(du)合(he)成(cheng)管(guan)理(li)规(gui)定(ding)》(》)等(deng)法(fa)律(lv)法(fa)规(gui)，(，)将(jiang)其(qi)中(zhong)提(ti)及(ji)的(de)“(“)人(ren)工(gong)标(biao)准(zhun)规(gui)则(ze)”(”)“(“)科(ke)技(ji)伦(lun)理(li)审(shen)查(zha)”(”)等(deng)内(nei)容(rong)融(rong)入(ru)智(zhi)能(neng)客(ke)服(fu)行(xing)业(ye)标(biao)准(zhun)之(zhi)中(zhong)。(。)同(tong)时(shi)，(，)立(li)足(zu)于(yu)具(ju)体(ti)应(ying)用(yong)场(chang)景(jing)，(，)结(jie)合(he)应(ying)用(yong)行(xing)业(ye)领(ling)域(yu)的(de)监(jian)管(guan)办(ban)法(fa)，(，)细(xi)化(hua)智(zhi)能(neng)客(ke)服(fu)的(de)相(xiang)关(guan)技(ji)术(shu)标(biao)准(zhun)内(nei)容(rong)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)专(zhuan)家(jia)表(biao)示(shi)，(，)监(jian)管(guan)部(bu)门(men)要(yao)督(du)促(cu)相(xiang)关(guan)企(qi)业(ye)履(lv)行(xing)主(zhu)体(ti)责(ze)任(ren)，(，)优(you)化(hua)客(ke)服(fu)服(fu)务(wu)流(liu)程(cheng)，(，)特(te)别(bie)对(dui)于(yu)老(lao)年(nian)人(ren)等(deng)特(te)殊(shu)群(qun)体(ti)，(，)保(bao)障(zhang)其(qi)便(bian)捷(jie)接(jie)入(ru)人(ren)工(gong)客(ke)服(fu)的(de)权(quan)利(li)。(。)行(xing)业(ye)组(zu)织(zhi)也(ye)要(yao)规(gui)范(fan)企(qi)业(ye)科(ke)学(xue)合(he)理(li)使(shi)用(yong)智(zhi)能(neng)客(ke)服(fu)，(，)比(bi)如(ru)规(gui)定(ding)智(zhi)能(neng)客(ke)服(fu)的(de)层(ceng)级(ji)设(she)置(zhi)和(he)接(jie)听(ting)时(shi)长(chang)，(，)对(dui)超(chao)出(chu)层(ceng)级(ji)设(she)置(zhi)或(huo)接(jie)听(ting)时(shi)长(chang)规(gui)定(ding)的(de)给(gei)予(yu)处(chu)罚(fa)。(。)<(<)/(/)p(p)>(>)<(<)p(p)>(>)智(zhi)能(neng)客(ke)服(fu)还(hai)能(neng)做(zuo)更(geng)多(duo)的(de)事(shi)情(qing)，(，)智(zhi)能(neng)客(ke)服(fu)系(xi)统(tong)应(ying)有(you)一(yi)个(ge)“(“)智(zhi)慧(hui)大(da)脑(nao)”(”)，(，)通(tong)过(guo)收(shou)集(ji)消(xiao)费(fei)者(zhe)反(fan)映(ying)的(de)意(yi)见(jian)和(he)建(jian)议(yi)，(，)分(fen)门(men)别(bie)类(lei)后(hou)反(fan)馈(kui)企(qi)业(ye)，(，)帮(bang)助(zhu)企(qi)业(ye)进(jin)一(yi)步(bu)改(gai)进(jin)产(chan)品(pin)和(he)服(fu)务(wu)。(。)中(zhong)国(guo)消(xiao)费(fei)者(zhe)协(xie)会(hui)法(fa)律(lv)部(bu)副(fu)主(zhu)任(ren)谢(xie)龙(long)指(zhi)出(chu)，(，)“(“)这(zhe)是(shi)智(zhi)能(neng)客(ke)服(fu)可(ke)以(yi)发(fa)挥(hui)的(de)更(geng)重(zhong)要(yao)的(de)作(zuo)用(yong)，(，)不(bu)应(ying)被(bei)广(guang)大(da)商(shang)家(jia)忽(hu)视(shi)。(。)”(”)<(<)/(/)p(p)>(>)

　　(　)　(　)德(de)国(guo)巴(ba)斯(si)夫(fu)集(ji)团(tuan)在(zai)广(guang)东(dong)投(tou)资(zi)的(de)一(yi)体(ti)化(hua)基(ji)地(di)项(xiang)目(mu)首(shou)套(tao)装(zhuang)置(zhi)于(yu)2(2)0(0)2(2)2(2)年(nian)正(zheng)式(shi)投(tou)产(chan)，(，)这(zhe)是(shi)德(de)国(guo)企(qi)业(ye)在(zai)华(hua)投(tou)资(zi)规(gui)模(mo)最(zui)大(da)的(de)单(dan)体(ti)项(xiang)目(mu)。(。)巴(ba)斯(si)夫(fu)集(ji)团(tuan)有(you)关(guan)负(fu)责(ze)人(ren)表(biao)示(shi)，(，)进(jin)一(yi)步(bu)发(fa)展(zhan)中(zhong)国(guo)业(ye)务(wu)对(dui)巴(ba)斯(si)夫(fu)具(ju)有(you)重(zhong)要(yao)战(zhan)略(lve)意(yi)义(yi)和(he)经(jing)济(ji)价(jia)值(zhi)，(，)同(tong)时(shi)将(jiang)进(jin)一(yi)步(bu)推(tui)动(dong)集(ji)团(tuan)的(de)区(qu)域(yu)多(duo)元(yuan)化(hua)。(。)参(can)与(yu)中(zhong)国(guo)未(wei)来(lai)发(fa)展(zhan)，(，)巴(ba)斯(si)夫(fu)信(xin)心(xin)十(shi)足(zu)。(。)

（yuanbiaoti：nanningshichangjugongdaoqian，huibotianjiatingcheshoufeishijianhaiyouyiwendaijie）

nanningshichangdaoqianle！jubaodao，5yue23ri，nanningshijuxingxinwenfabuhui，jiujinqiguangdashiminhewangyoufanyinggaishidaolutingcheshoufeibiaozhunpiangao、tingcheweihuadingbuheli、shoufeicunzailuanxiangdengwentizuochuhuiying。nanningshiweifushuji、shichanghougangbiaoshi，shenganbuan，neixinhenzize，daibiaoshizhengfuxiangguangdashiminpengyoubiaoshishenkedejiantaoheshenshendeqianyi。

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wangchuan“huibotingche”cheliangqianfeiqingkuang

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huibotingcheziliaotu

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nanninggonggongjiaotongjituanyuanweinanningjiaotongtouzijituan100%konggu。2022nian10yue26ri，nanninggonggongjiaotongjituanbingrunanningguidaojiaotongjituan。

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diyibufen，《baogao》zhichu，2018nian1yue1rizhi2021nian3yue31ri，nanningjiaotongtouzijituanyouxianzerengongsiguanliyunyingdetingcheboweijigonggongtingchechangtingcheshoufeishourugongji20551.34wanyuan，jiezhi2021nian3yue31ri，nanningjiaotongtouzijituanyouxianzerengongsiyushicaizhengjuweianzhaoshirenminzhengfuxiangguanyaoqiu，gongtongzhidingxiangyingdetingchefeishoujiaoguanlixizefangan，tingcheshoufeishouyiweinengshangjiaocaizheng。

duici，nanningjiaotongtouzijituanyouxianzerengongsigongbudezhenggaiqingkuangshi：2021nian4yueqi，nanningjiaotongtouzijituanyouxianzerengongsiduociyushicaizhengjugongtongxieshangzhidingnanningshitingcheboweiyouchangshiyongfeishangjiaofangan，yu2021nian4yuezhudongxiangshicaizhengfeishuishouruzhanghuyujiaodaoluluneijidongchetingcheshouru670wanyuan，2021nian9yue28rishangwu，nanningjiaotongtouzijituanlingdaoyushicaizhengjulingdaozaijituanhuiyishijiunanningshiluneidaolutingcheboweiyouchangshiyongfeishangjiaofanganzhaokailetaolunhui，jingshuangfangtaolunchubuxieshangquedinggonggongziyuanyouchangshiyongfeishangjiaofangananlirunfenpeidefangshishangjiao，daifanganxiugaiwanshanhouzaiyaoqingxiangguanbumenjinyibutaolunhoubaoshizhengfuyi。

zaidierbufen，《baogao》zhichu，jiezhi2021nian4yue26ri，nanningjiaotongtouzijituanyouxianzerengongsideerjizigongsihuibogongsishangyouchezhuqianjiaode2993.7wanyuanshineidaoluluneitingcheboweitingchefeinanyizhuihui。

zhenggaiqingkuang：huibogongsicaiquduozhongcuoshi，jijiluoshitingchefeiyingshoujinshou、qianfeicuishougongzuo，tuidongyouguanbumenwanshantingcheboweiguanlizhidu。jiezhi2021nian9yue，huibogongsiyizhuihuiqiankuan105.34wanyuan。juticuoshiruxia：

（yi）kaizhantingcheboweiguanliyuanshoufeifuwuliuchengquanyuanpeixun，tongshijiaqiangxianchangshoufeiguanli，yaoqiutingcheboweiguanliyuandangmianshouqutingchefei，luoshitingchefeiyingshoujinshougongzuo。

（er）tongguoduiqianfeijinejiaodadecheliangfafangqianfeiwenxintishidan，leijizhangtieqianfeiwenxintishidan12193zhang。

（san）tongguo“huibochefuwu”weixingongzhonghaogeiqianfeichezhutuisongtingcheqianfeixinxi，tixingchezhuzijiaobujiaotingcheqianfei。

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　　(　)　(　)今(jin)年(nian)3(3)月(yue)，(，)《(《)失(shi)孤(gu)》(》)人(ren)物(wu)原(yuan)型(xing)郭(guo)刚(gang)堂(tang)的(de)儿(er)子(zi)郭(guo)振(zhen)结(jie)婚(hun)，(，)孙(sun)海(hai)洋(yang)、(、)杜(du)小(xiao)华(hua)、(、)李(li)芳(fang)等(deng)许(xu)多(duo)寻(xun)亲(qin)家(jia)长(chang)赶(gan)去(qu)祝(zhu)贺(he)，(，)申(shen)军(jun)良(liang)特(te)意(yi)擦(ca)洗(xi)了(le)自(zi)己(ji)的(de)网(wang)约(yue)车(che)，(，)还(hai)和(he)妻(qi)子(zi)准(zhun)备(bei)了(le)礼(li)物(wu)。(。)4(4)月(yue)，(，)孙(sun)卓(zhuo)被(bei)拐(guai)案(an)在(zai)深(shen)圳(zhen)开(kai)庭(ting)审(shen)理(li)，(，)申(shen)军(jun)良(liang)和(he)一(yi)些(xie)家(jia)长(chang)又(you)赶(gan)了(le)过(guo)去(qu)，(，)“(“)申(shen)聪(cong)案(an)审(shen)理(li)时(shi)，(，)海(hai)洋(yang)一(yi)直(zhi)陪(pei)着(zhe)我(wo)。(。)我(wo)们(men)也(ye)是(shi)为(wei)了(le)给(gei)他(ta)支(zhi)持(chi)，(，)也(ye)给(gei)更(geng)多(duo)的(de)家(jia)长(chang)打(da)打(da)气(qi)。(。)”(”)

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